Practice Charter

At Hexham Podiatry, our philosophy is simple: to provide high-quality, professional foot care in a safe, welcoming, and comfortable environment.

We are committed to:

• Providing excellent podiatry care that meets the individual needs of every patient.
• Treating all patients with dignity, respect, and courtesy at all times.
• Involving patients in decisions about their care and treatment plans.
• Clearly explaining treatment options and associated costs before treatment begins.
• Maintaining the highest standards of clinical care through ongoing professional development and evidence-based practice.
• Ensuring our clinic, equipment, and working practices remain modern, safe, and fit for purpose.
• Providing access to health records where permitted by law.
• Maintaining strict confidentiality and protecting patient information in accordance with data protection legislation.

To help us provide the best possible care, we kindly ask patients to:

• Treat our clinicians and staff with respect and courtesy.
• Attend appointments on time and give as much notice as possible if you need to cancel or rearrange.
• Follow the advice and treatment plans provided by your podiatrist.
• Inform us of any medical conditions, allergies, or medications that may affect your treatment.
• Keep us updated with any changes to your address, telephone number, or other contact details.
• By working together, we can help you achieve and maintain healthy, comfortable feet.