Appointments Policy

At Hexham Podiatry, we understand that circumstances can change and appointments occasionally need to be cancelled or rearranged. As a small clinic, missed appointments and late cancellations can have a significant impact on our ability to provide timely care to other patients.



We therefore operate a strict 48-hour cancellation policy.

If you need to cancel or rearrange an appointment, we ask that you provide at least 48 hours' notice. Appointments cancelled with less than 48 hours' notice, or appointments where a patient fails to attend, may be charged at the full appointment fee.

Cancellation charges help cover the cost of reserved clinical time that cannot be offered to another patient at short notice.

Appointments can be cancelled or rearranged by contacting the clinic during normal opening hours by telephone on 01434 608612 or by email at info@hexhampodiatry.co.uk.

If you need to cancel outside of opening hours, please leave a voicemail message or send an email. The time of your message will be used to determine whether sufficient notice has been given.

Patients who fail to attend an appointment without providing notice may be charged the full appointment fee.

To avoid delays for other patients, appointments may need to be rescheduled if you arrive more than 10 minutes late. In these circumstances, the appointment may be treated as a missed appointment and the full appointment fee may be charged.

Repeated missed appointments or late cancellations may result in future appointments requiring payment in advance.

Hexham Podiatry reserves the right to discontinue treatment and discharge patients from the practice where there is a persistent pattern of missed appointments, late cancellations, or non-compliance with this policy.

We recognise that emergencies and unforeseen circumstances can occasionally arise. Any decision to waive a cancellation fee will be at the discretion of Hexham Podiatry.

By booking an appointment with Hexham Podiatry, you agree to the terms of this cancellation policy.

Thank you for your understanding and cooperation. This policy helps us provide the best possible service to all patients and maximise appointment availability within the clinic.

Version 1.0 – Last reviewed: August 2026 – Next review due: January 2028.